Terms and Conditions of Return
The products for sale on this website are custom-produced according to your order. As such, returns are not accepted in most cases and are subject to return or exchange only according to this Return Policy.
The right to return products shall be deemed correctly exercised once the following conditions have been fully met:
• we invite you to correctly fill in and submit either the online Return Form or this alternative Form (which you may post or email to us) within fourteen (14) calendar days from the date of your receipt thereof;
• the products have not been used, worn, washed or modified;
• the identification tag is still attached to the products with the disposable seal;
• the products are returned in their original packaging;
• the returned items must be shipped back to the Vendor within fourteen (14) calendar days from the date you notify us of your decision to cancel;
• the products should not be damaged.
If you have fulfilled all requirements set forth above, the Vendor shall refund the entire price for the purchased products. You will have to pay for the return shipping cost upfront and at your own expense in accordance with our returns instructions. Other than as set out herein, you will not incur any fees as a result of your request for reimbursement.
You will be notified if the returned products cannot be accepted. In this case, you may choose to have the products delivered to you at no expense to the Vendor. If you refuse the above delivery, the Vendor reserves the right to retain the products and the amount paid for your purchase of the products.
Without limiting the paragraph above, the cancellation right set out above does not apply to:
(a) sealed products unsealed by you following delivery, where return of such products is unsuitable due to health protection or hygiene reasons;
(b) products which are made to your specifications or clearly personalized. Please contact us via email at firstname.lastname@example.org before initiating any return.
To return your product, you should mail your product to:
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.